These general conditions of sale are concluded on the one hand by PEEXWEB, represented by Didier Ryckelynck, whose registered office is located at 42 Rte de st symphorien d'ozon - 69800 Saint Priest (Siret no: 51983966600012), Seller "and, on the other hand, by any natural or legal person wishing to make a purchase via the website www.ecigplanete.com, hereinafter referred to as" the buyer ".
These General Terms and Conditions shall prevail over any other general or particular conditions not expressly approved by Peexweb. Ecigplanete.com reserves the right to modify its GTS at any time. The applicable conditions will be those in force on the date of the order by the buyer.
The products and services offered are those which appear in the catalog published on the site of ecigplanete.com. These products and services are offered within the limit of available stocks.
In the event of an unavailability of product after placing the order, ecigplanete.com will inform you by mail or by mail as soon as it receives information received by its suppliers.
The products can then be exchanged or refunded within the legal period of 14 days. The photographs in the catalog are as faithful as possible but can not ensure a perfect similarity with the product offered, especially as regards the color rendering.
The prices listed in the catalog are prices incl. VAT in euros.
The products are sold to the buyer according to the tariff in force on the day of the order. However, the seller may declare a change in his tariffs at any time, but the products ordered will be
invoiced at the price in force at the time of the order. The prices in force on the day of the order are considered as known to the buyer. Prices shown exclude shipping and handling costs.
No partial payment is accepted by the seller, the goods are payable in full to the order, unless stipulations to the contrary.
No delivery can be made until receipt of the sums due.
Similarly, the defaulting purchaser will be liable for a lump-sum indemnity equivalent to the amount of the remaining maturities.
The buyer can pay his order by Credit Card via the secured server of B2EBILL. Regarding credit card payments, due to the use of the B2EBILL secure server, no information from the buyer will be known to ecigplanete.com. The buyer can also pay by check. The check must be sent to PEEXWEB, at transbk, 42 Rte de st symphorien d'ozon - 69800 ST Priest.
The order will be shipped upon receipt of the check. In case of payment by bank transfer, the buyer will have to wait 1 to 2 days in order for the transfer to be effective on the account of the company Peexweb.
Your products are delivered to the delivery address indicated on your order, the shipping address may be different from your billing address.
Once the follow-up indicates a status as "distributed" or "delivered" (on deliveries the delivery of which is made without a signature), then no action can be envisaged; The customer can not claim any refund or compensation. Ecigplanete.com undertakes to contact the carrier as long as this status is not validated (claims, redirections ...).
In case of damaged delivery, Ecigplanete.com undertakes to replace the defective product (s) on presentation of a photo of the packaging as well as clearly identifiable products (return may also be requested).
In case of international sale, ecigplanete.com can not be held responsible for a blockage by the customs in the country of destination. No compensation can be requested from the sender in case of seizure or blocking. However, we will help you to provide you with as many elements as possible to try to regularize the situation.
In case of non-receipt of the parcel for reasons related to the addressee (incomplete delivery address, non-recovery of the parcel from the Post office during the 15 days or missing mention on the mailbox ...), the parcel will not be redirected by Our services only after the payment of the new transport costs (same rate as the first shipment).
The delivery times (48 hours or other) are given only as an indication by the Post Office. Consequently, in case of non-compliance with these deadlines by the post, the buyer will in no case be entitled to claim the payment of damages to the seller, nor to make any deduction or cancel the orders In progress.
According to the article L121-20, you have a period of 14 clear days to exercise your right of withdrawal without having to justify reasons nor to pay penalties, with the exception of the expenses of returns.
The product must never have been used and must be returned in its original packaging. We ask you to accompany your returns of your original invoice. No return costs will be refunded and no refund will be accepted.
Please note that liquids are not within the scope of the right of withdrawal.
All the products supplied by the seller benefit from the legal guarantee provided for in articles 1641 and following of the Civil Code.
They benefit from a manufacturer's warranty, three months, from their date of purchase, excluding consumables.
Exception: Batteries and disposable products (cigarettes, cigars etc) benefit from a one-month warranty from the date of purchase.
The following products are considered as consumables (and therefore not covered by the guarantee): cartridges, cartomizers, atomizers, clearomizers, e-liquids.
The presentation of the Certificate of Guarantee (or purchase invoice paid) will be required when the guarantee is invoked. Failure to present the warranty certificate or the purchase invoice paid, the manufacturer's warranty will not apply.
Under the warranty, in case of proven non-conformity of a product sold and recognized defective by the seller, the product can be returned to the seller who will take it back, exchange or refund it.
The foregoing provisions are not exclusive of the application of the legal guarantee of latent defects in articles 1641 et seq. Of the Civil Code in accordance with the provisions of article R. 211-4 of the Consumer Code:
- abnormal or non-conforming use of the products. We invite you to consult carefully the operating instructions supplied with the products,
- defects and their consequences due to the intervention of an unauthorized repairer
- defects and their consequences related to any external cause.
Any return of product must be the subject of information by the Customer to the company peexweb From the date of receipt of his order by the Customer or from the discovery of the defect.
Any return will give rise to the establishment of a credit for the benefit of the Client after qualitative verification and Quantities of returned products. The costs and risks of return shall be borne by the Customer who has a period of 10 clear days from the date of the acceptance of Peexweb to carry out the return of defective products.
It is important to return the kit in its original box, if you have used accessories it is imperative to clean them.
It is necessary to return a clean kit with a small explanatory note of the problem encountered. No exchange will be made concerning e-liquids.
Before confirming acceptance of the offer, the consumer checks:
The details of the order (product concerned, possible price reduction, method of payment, method of delivery)
the total price
the personal information (name, delivery address ...)
and corrects any errors.
In order to prevent the buyer from repeating the same order several times in the doubt of his good registration, we send the buyer an acknowledgment of his order electronically, as soon as possible. This formality gives the buyer the certainty that his intention to contract has been taken into account.
The consumer is expressly informed that ecigplanete.com is not the manufacturer of the products. Consequently, in the event of damage caused to a person or property by default of the product, only the manufacturer's liability can be sought by the consumer.
The seller, in the process of online sales, is bound only by an obligation of means; Its liability can not be incurred for damage resulting from the use of the Internet network such as loss of data, intrusion, viruses, breach of service, or other unintentional problems.
The products offered comply with the French legislation in force and the standards applicable in France. Ecigplanete.com can not be held liable for non-compliance with the legislation of the country where the product is delivered (for example, in case of product ban ...). It is your responsibility to check with the local authorities the possibilities of importing or using the products or services you intend to order.
Photos are for illustrative purposes. We invite you to refer to the description of each product to know the precise characteristics; And in case of doubt or if you want additional information do not hesitate to contact us.
ecigplanete.com is only responsible for the content of the pages it publishes.
In the event of a manifest error between the characteristics of the product and its representation and / or the conditions of the sale, ecigplanete.com can not be held responsible.
Of course, for any questions about the products, you can contact our customer service tel: 07 82 47 33 80
This agreement is subject to French law. The language of this contract is French. In case of dispute with individuals, professionals and / or traders, the courts of Lyon will be competent. In the event of a dispute, the French courts shall have exclusive jurisdiction.
You have a 14 day right of withdrawal for your remote purchases in accordance with the law.
In accordance with the law relating to data processing, files and freedoms of 6 January 1978, personal data relating to purchasers may be processed automatically. Ecigplanete.com reserves the right to collect information about purchasers including by using cookies and, if it wishes, to transmit the collected information to commercial partners.
Buyers may object to the disclosure of their contact information by posting it to ecigplanete.com. Similarly, users have the right to access and rectify data concerning them, in accordance with the law of 6 January 1978.
The automated processing of information, including the management of the e-mail addresses of users of the site, has been declared to the CNIL.
The sale of electronic cigarettes, accessories going with, liquids
or e-liquid is prohibited to minors. By accepting these conditions, you certify that you are over 18 years of age.
Nicotine is not recommended for minors, people with cardiovascular problems and pregnant or nursing women.
Since the electronic cigarette is not officially recognized as a smoking cessation aid, the products on sale on this site can not be considered as a smoking cessation aid. Keep out of the reach of children.